FAQs
What products does Dipper offer?
At Dipper, we specialize in high-quality standard and customised leather fashion wear and biker apparels. Our products are designed for individual consumers, teams, and organizations, and can be fully customized with logos, team names, colors, and other design elements.
How can I place an order with Dipper?
You can place an order using cart/order form or through email by mentioning the products you’d like to order by sending your designs, and sending in the required details such as size, quantity, and shipping information.
What customization options are available for my order?
We offer a wide range of customization options, including printing, embroidery, sublimation, and embroidery. You can personalize your order with logos, team names, player numbers, custom colours, and designs. If you need help with the design, our team can assist in bringing your vision to life.
How long will it take to receive my custom order?
The production timeline depends on the size and complexity of your order, Normally we deliver in 2-3 weeks time.
What payment methods does Dipper accepts?
We accept the following payment methods:
- PayPal
- Credit/Debit Cards (via Stripe)
- Google Pay/Apple Pay
- Bank Transfers
Do you ship internationally?
Yes, we offer international shipping to most countries. We work with trusted shipping partners like DHL, FedEx, UPS, and local postal services to ensure your order is delivered safely and on time.
Can I return or exchange customized products?
Customized products are generally non-returnable and non-refundable unless they are defective, damaged, or incorrect. If you receive a damaged or incorrect item or size, please contact us within 7 days of receiving your order, and we will arrange for a return, exchange, or refund.
How can i track my order?
Once your order has shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment through the respective courier’s website. If you need further assistance, feel free to reach out to our customer support team.
What if i need help in designing my custom design?
If you need assistance with your design, our in-house design team is available to help you create a custom look for your apparel. Simply share your ideas, and we’ll work with you to develop the perfect design to meet your needs.
Are there any custom charges or taxes to pay upon delivery?
For international orders, customs clearance and any applicable duties or taxes are the responsibility of the buyer. These fees are determined by your local customs authorities, and we recommend checking with them for specific regulations and costs related to your shipment.